API Rate Limits

API rate limits define the maximum number of API requests a single OneTrust account can make within a given period of time. These limits help us provide the reliable and scalable API that our developer community relies on.

Rate limiting is enabled for Trial, UAT, and Production environments to help control API traffic volumes and to provide reliable service. Analysis of historical usage and minimal account requirements are the key factors to decide the rate limits.

Account-Level Rate Limits

Rate-limiting rules are applicable at the OneTrust account level.

If the above limits are exceeded, the API request will fail and return a HTTP 429 (Too Many Requests) status code.

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For example, if User 1 calls the ABC API 100,000 times and User 2 calls the DEF API 100,000 times, then the account will have reached the API rate limit for the hour. Any API calls requested in excess of this limit will fail and return a HTTP 429 status code.

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Account-level rate limiting rules are applicable to all OneTrust modules in all environments. Account-level rules are the default rules that apply to all APIs. However, there are also stricter OneTrust module-level rate limiting rules. Refer to Module-Level Rate Limits.

Sample HTTP Response

HTTP/1.1 429 Too Many Requests

Retry-After: 55
ot-ratelimit-event-id: 84af5a75-1cfa-425e-8b56-1cb276851111
ot-requests-allowed: 20000
ot-period: MINUTE
ot-request-made: 20009

HTTP/1.1 429 Too Many Requests

Retry-After: 2135
ot-ratelimit-event-id: 7a02f248-16fd-4834-9291-245c0a5f7454
ot-requests-allowed: 200000
ot-period: HOUR
ot-request-made: 200567

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Temporary account-level unblocking can be done if needed by adding an override. Please contact OneTrust Support for further assistance on any rate limiting related issues.

Handling 429 Status Code

Below is a rudimentary example of how to handle a 429 status code. You can adapt this example as a starting point to fit your use cases, coding standards, and best practices.

import requests
try:
  	# Update to Valid Request
    response = requests.get(url, headers = headers)
    if response.status_code == 429:
        # Prints all OneTrust 429 Related Headers 
        print("Retry-After:",response.headers["Retry-After"])
        print("ot-period:",response.headers["ot-period"])
        print("ot-ratelimit-event-id:",response.headers["ot-ratelimit-event-id"])
        print("ot-requests-allowed:",response.headers["ot-requests-allowed"])
        print("ot-request-made:",response.headers["ot-request-made"])
        # Suspend Sending Additional Requests until the Retry-After period has elapsed
        time.sleep(int(response.headers["Retry-After"]))
    return response.content
except requests.exceptions.RequestException as e:
    return e

Sandbox Account Rate Limits

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Public Preview Notice

The Automated Sandbox Creation feature is currently under Public Preview. Please contact your account representative or OneTrust Support to request early access. For more information, see Managing Sandbox Accounts.

Module-Level Rate Limits

The following areas also have module-specific rate limiting rules in addition to the standard account-level rules.

Integration

Consent & Preference Management

For more details, refer Consent API Service Level Objectives.

User Provisioning